Customer service
Gas emergency service
Eletricity power cuts

ESO strategy

The strategy of Energijos Skirstymo Operatorius 2030

The ESO strategy has been prepared taking into account the long-term goals and strategic directions of Ignitis group (earlier – Lietuvos energija, UAB), presented in 2018. ESO strategy covers the period till 2030. Till that time, ESO plans to significantly increase network resistance to atmospheric factors, to implement technological, intelligent solutions that include remote, automated network control and maintenance, and to develop a customer experience management model across the ESO value chain. All this will ensure a stable return and maintain the optimal value-to-price ratio for customers.

The main focus in the implementation of the new ESO strategy will be placed on increasing the reliability of the network, the deployment of intelligent solutions for real-time operations, the facilitation the development of the electricity market through open and neutral platform solutions, and the promotion of the creation of a service market, which provides the same operating conditions for all market participants. The totality of actions provided for in the ESO strategy will ensure the best value to customers both in terms of reliability and intelligence of infrastructure as well as of variety and price of services. Accordingly, the empowering infrastructure will allow market participants / energy suppliers to develop and provide services that meet individual needs of each customer.

Strategic directions of ESO 2030 correspond to the goals laid down in the ESO’s 10-year investment plan and the National Energy Independence Strategy.

ESO 2030

Customer service
Gas emergency service