Customer service
Gas emergency service

ESO strategy

The strategy of Energijos Skirstymo Operatorius 2030

The ESO strategy has been prepared considering the long-term and strategic goals of Ignitis Group (previously – Lietuvos Energija) established in 2018. ESO strategy covers the period till 2030. Till that time ESO plans to significantly increase network resistance to atmospheric factors, to implement technological, intelligent solutions that include remote, automated network control and maintenance and to develop a customer experience management model across the ESO value chain. These measures will ensure a stable return and maintain the optimal value-to-price ratio for customers.

The main focus in the implementation of the new ESO strategy will be placed on increasing the reliability of the network, deployment of intelligent solutions for real-time operations, facilitation and development of the electricity market through open and neutral platform solutions and efforts to create a service market which provides the same operating conditions for all market participants. The sum of actions established in the ESO strategy will ensure the best value to customers both in terms of reliability and intelligence of infrastructure as well as of variety and price of services. Accordingly, developing infrastructure will allow market participants/energy suppliers to develop and provide services that meet individual needs of each customer.

Strategic directions of ESO 2030 correspond to the goals laid down in the ESO’s 10-year investment plan and the National Energy Independence Strategy.

ESO 2030

Customer service
Gas emergency service