Customer service
Gas emergency service

Electronic invoice

E-invoice is an electronic payment notice submitted and saved in the electronic banking facilities.

An e-invoice maybe settled by a money transfer or the payer may select an automatic e-invoice payment service. E-invoices are submitted to the customers and the automatic payment is effected at no charge.

Ordering electronic invoices

ESO customers who have concluded contracts regarding direct debt for settlement for electricity do not need to additionally order the e-invoice service. The direct debit service has been automatically replaced by the e-invoice automatic payment service.

After on 1 January 2016 Lithuania joined the Single Euro Payments Area (SEPA), the direct debit service offered in Lithuania before that date does not meet the requirements of SEPA, therefore staring from 2016, the service is no longer provided. The service has been replaced by an e-invoice service.

If you had not used the direct debit service, but prefer to start using the e-invoice service, you may submit your order in one of the following ways:

  1. At a customer service centre of your bank, or at internet bank;
  2. At the self-service website (Contracts and objects / Login to the electricity account /Invoice and payments / e-invoice consents);
  3. At the customer service centre

The automatic e-invoice payment service may be ordered at a bank division, or at internet bank. If you submit an order for e-invoice at the self-service website, or the customer service centre Gilė, the automatic payment service will not be provided. You may order the automatic payment service after you receive the first e-invoice in your internet bank.

Please note that in case the presentation of e-invoices is ordered by the 2nd of the current month, the e-invoice for the electricity consumed during the past month will be submitted already in the current month.

Submission and payment of e-invoices

E-invoices are uploaded at the internet bank account on the 4th-8th of each month.

The e-invoice payment day by the customers for whom the direct debit service was automatically replaced by the e-invoice automatic payment service, may differ depending on the bank:

  • SEB bank – being specified
  • Swedbank  – being specified
  • DnB bank  – being specified
  • Citadele bank  – being specified
  • Nordea Bank AB Lithuania branch – the last invoice payment day
  • Šiaulių bank  – being specified
  • Medicinos bank  – being specified
  • Danske Bank A/S Lithuania branch – being specified

If you prefer to affect the payments for electricity yourself, order an e-invoice service, or refuse it. or change the automatic e-invoice payment settings, you may do that at your internet bank.

In case you intend to pay an e-invoice by effecting an on-off money transfer according to a completed payment instruction, you should cancel the automatic e-service payment service, because, unless you do that, the e-invoice may be settled twice.

The amount due indicated in an e-invoice may be different from the amount indicated in the last VAT invoice. The amount due indicated in an invoice may include the balance outstanding from the previous periods.

An e-invoice specifies all the data necessary to affect the payment under the e-invoice. Detailed invoice for the electricity sold by ESO will be submitted to you in the method you have selected – at the self-service website and/or in printed invoices.


Additional information

For more information about the terms and conditions of the submission of e-invoices, and the elated fees, please contact your bank or visit: 

Customer service
Gas emergency service