Customer service
Gas emergency service

Electronic invoice

E-invoice is an electronic payment notice submitted and saved in an electronic banking facility.

An e-invoice may be settled by a money transfer or the customer can enable an automatic e-invoice payment service. E-invoices are submitted to the customers and the automatic payment is processed with no fee.

Ordering electronic invoices

ESO customers who have concluded contracts regarding direct debit for electricity bills do not need to additionally order the e-invoice service. The direct debit service has been automatically replaced by the e-invoice automatic payment service.

Lithuania joined the Single Euro Payments Area (
SEPA) in 1 January 2016. The direct debit services offered in Lithuania before that date did not meet the requirements of SEPA, therefore, starting from 2016 the services are no longer provided. The services were replaced by an e-invoice services.

 

If you didn’t use the direct debit services, but would like to start using e-invoice services, you may submit your order in one of the following ways:

  1. At a customer service centre of your bank or via online banking platform of your bank;
  2. At the self-service website (Please follow these steps to do so: Contracts and objects / Login to the electricity account / Invoice and payments / E-invoice consent form);
  3. At our customer service centre

The automatic e-invoice payment service may be ordered at a bank branch or via an online banking platform. If you submit an order for e-invoice at the self-service website www.manogile.lt, or the customer service centre of Gilė, the automatic payment service will not be provided. You may order the automatic payment service after you receive the first e-invoice to your online banking platform.

Please note that if the reception of e-invoices is ordered for the 2nd day of the current month, the e-invoice for the electricity consumed during the previous month will be submitted already in the current month’s invoice.

ESO customers who have concluded contracts regarding direct debit for electricity bills do not need to additionally order the e-invoice service. The direct debit service has been automatically replaced by the e-invoice automatic payment service.

Lithuania joined the Single Euro Payments Area (
SEPA) in 1 January 2016. The direct debit services offered in Lithuania before that date did not meet the requirements of SEPA, therefore, starting from 2016 the services are no longer provided. The services were replaced by an e-invoice services.

If you didn’t use the direct debit services, but would like to start using e-invoice services, you may submit your order in one of the following ways:

1.    At a customer service centre of your bank or via online banking platform of your bank;

2.    At the self-service website (Please follow these steps to do so: Contracts and objects / Login to the electricity account / Invoice and payments / E-invoice consent form);

At our customer service centre

Submission and payment of e-invoices

E-invoices are uploaded to the online banking platform on the 4th–8th of each month.

The e-invoice payment day by the customers for whom the direct debit service was automatically replaced by the e-invoice automatic payment service, may differ depending on the bank:

  • SEB bank – being specified
  • Swedbank  – being specified
  • DnB bank  – being specified
  • Citadele bank  – being specified
  • Nordea Bank AB Lithuania branch – the last invoice payment day
  • Šiaulių bank  – being specified
  • Medicinos bank  – being specified
  • Danske Bank A/S Lithuania branch – being specified

If you prefer to make payments for electricity yourself, you can decline the e-invoice service or change the automatic e-invoice payment settings; you may do that at your online banking platform.

In case you intend to pay an e-invoice by a manual money transfer according to a specific payment instruction, you should cancel the automatic e-invoice payment service because, unless you do that, the e-invoice may be paid twice.

The amount due indicated in an e-invoice may be different from the amount indicated in the last VAT invoice. The amount due indicated in an invoice may include the balance outstanding from the previous periods.

An e-invoice specifies all the data necessary to process the payment at the bottom of the e-invoice. Detailed invoice for the electricity sold by ESO will be submitted to you in the method you have selected – at the 
self-service website and/or as a printed invoice.

Additional information

For more information about the terms and conditions of the processes of e-invoices and process-related fees, please contact your bank or visit: 

Customer service
Gas emergency service