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Gas emergency service

Responsible Business

Through its responsible operations ESO seeks to contribute to the development of a cohesive society by ensuring a secure and uninterrupted distribution and supply of electricity and distribution of natural gas. ESO also acts responsibly in other areas and takes care of interested groups, eg ethical and partnership-based treatment of employees, attention to their working environment and safety.

Priorities of ESO responsibilities:

  • Improving energy efficiency and reducing environmental impact by conserving energy and resources;
  • Responsible handling of electricity and gas (for both customers and employees); 
  • Safety and health at work.


Responsible and sustainable development for ESO means ensuring the reliability of infrastructure, which contributes to economic and social development without compromising the environmental balance. Timely and measured development of innovative technologies and the balanced fulfilment of the needs of employees, customers and society minimises the environmental impact.

The essence of a responsible business-society partnership is a sustainable, safe and clean environment that will remain for future generations. The following principles of sustainable development are guided in ESO daily activities: 

  • Ensuring the sustainability of electricity and natural gas distribution and electricity supply, promoting economic and social development while respecting the environment and meeting the interests of the target groups;
  • Efficient use of natural resources for the ongoing activities;
  • Smart and efficient use of energy and reduction of environmental impact during distribution and use of electricity and natural gas;
  • Promoting a sustainable approach to the environment to employees, contractors, suppliers and the public.


The Company shall implement these principles through focused daily activities in the following areas:

1. Economic responsibility;
2. Employees;
3. Environmental protection;
4. Society and communities. 

ESO encourages other companies to join in the development of responsible, sustainable development-based activities leading to social and economic well-being.

ESO also manages its activities in accordance with the principles and obligations of the UN Global Compact to act responsibly and is a part of Lithuanian Responsible Business Association (LAVA), where it shares its experience and best practices.

The Code of Ethics is based on values of our organisation and defines the principles and standards of business ethics followed by all Ignitis Group’s companies and their employees.

You can find our Code of Ethics here.

General principles of sustainability of AB Ignitis Group

Social responsibility advancement report 2018

Corporate responsibility progress report  2017

Corporate responsibility progress report  2016

Customer service
Gas emergency service